Getting Started as a Veterinary Clinic

Welcome to Putra! This guide walks you through registering your veterinary clinic, completing the application process, and getting approved to use the platform.

Overview

The clinic onboarding process consists of three phases:

Registration → Application → Approval → Active Clinic

1. Registration - Create your account
2. Application - Submit clinic details for review
3. Approval - Platform admin reviews and approves
4. Active - Full access to clinic features

Phase 1: Registration

Create Your Account

1. Go to putra.al/register
2. Select Veterinary Clinic option
3. Choose your registration method:

Email and Password

• Enter your email address
• Create a secure password
• Confirm the password
• Click Register

Google Sign-In

• Click Sign in with Google
• Select your Google account
• Authorize Putra access

Initial Profile Setup

After registration, complete your basic profile:

• Display Name - Your name or the primary contact name
• Phone Number - Contact number for verification
• Profile Photo (optional) - Your professional photo

Phase 2: Clinic Application

After registering, you'll be directed to the Clinic Application page.

Required Information

Complete the application form with:

Section	Fields
Clinic Details	Clinic name, Registration number (if applicable)
Address	Street address, City, Postal code, Country
Contact	Phone number, Email, Website (optional)
Services	Types of services offered
Operating Hours	Weekly schedule
Credentials	Professional licenses, certifications

Clinic Name Guidelines

Your clinic name should:

• Be your official registered business name
• Be unique on the platform
• Not contain misleading information
• Follow professional standards

Address Verification

Provide your complete physical address:

• This will be shown on your public profile
• Used for geolocation and nearby clinic discovery
• Must be a valid, verifiable address

Services Description

List the services your clinic offers:

• General consultations
• Vaccinations
• Surgery
• Dental care
• Emergency services
• Specialty services
• Grooming
• Boarding

Operating Hours

Set your weekly schedule:

1. Select days you're open
2. Set opening and closing times for each day
3. Mark any 24-hour or emergency availability
4. Note holiday schedules if relevant

Submitting Your Application

1. Review all entered information
2. Accept the terms of service
3. Click Submit Application
4. You'll see a confirmation screen

info

Once submitted, your application enters the review queue. You can check status anytime.

Phase 3: Application Status

Checking Your Status

Navigate to Application Status in the sidebar to view:

Status	Meaning
Pending	Application submitted, awaiting review
Under Review	Admin is actively reviewing
Approved	Congratulations! You can now access clinic features
Rejected	Application was not approved (see notes)
More Info Needed	Additional information requested

If More Information is Needed

If the admin requests clarification:

1. Check the status page for specific requests
2. Update your application with the required information
3. Resubmit for review

If Rejected

If your application is rejected:

• Review the rejection reason provided
• Address the issues mentioned
• You may reapply with corrected information
• Contact support if you believe there's an error

After Approval

When approved:

1. You'll receive an email notification
2. Your dashboard changes to the Clinic Dashboard
3. Full clinic features become available
4. Your public profile goes live

The Clinic Dashboard

Once approved, your navigation changes to include:

Menu Item	Description
Overview	Daily schedule and quick stats
Profile	Manage your public clinic profile
Appointments	View and manage bookings
Availability	Set your appointment calendar
Pet Records	Patient records and history
Prescriptions	Issue and manage prescriptions
Inventory	Track medications and supplies
Loyalty	Set up client loyalty programs
Invoices	Billing and payment tracking
Members	Team management
Settings	Clinic configuration

Clinic Workspace Indicator

The sidebar shows your current workspace:

• Clinic badge indicates you're in the clinic workspace
• Your role (Admin, Staff) is displayed
• Clinic identifier shown for reference

Your Clinic Identifier

Each clinic receives a unique identifier:

CLN-XXXXXX

This ID is used for:

• Internal reference
• Support communications
• API integrations
• Staff invitations

Staff vs Admin Roles

Clinic Admin

Full access including:

• All clinic features
• Team management
• Billing and invoices
• Settings and configuration
• Delete capabilities

Clinic Staff

Limited access:

• Appointments and scheduling
• Pet records (view and add)
• Prescriptions
• Basic inventory access
• No billing or team management

Getting Help

During onboarding:

• Use the Help button in the sidebar
• Contact support@putra.al
• Check our FAQ for common questions

Next Steps

After approval:

• Complete your clinic profile
• Set up your availability
• Invite your team members
• Configure loyalty programs