Clinic Profile & Settings

Your clinic profile is your public presence on Putra. This guide covers managing your profile information and configuring clinic settings.

Clinic Profile

Your public profile is what pet owners see when discovering clinics on Putra.

Accessing Your Profile

1. Click Profile in the clinic sidebar
2. View your current public profile information
3. Click Edit to make changes

Profile Information

Basic Details

Field	Description	Public
Clinic Name	Official business name	Yes
Description	About your clinic (services, specialties)	Yes
Logo	Clinic logo or photo	Yes
Registration Number	Business registration	No

Contact Information

Field	Description	Public
Phone	Main contact number	Yes
Email	Contact email	Yes
Website	External website URL	Yes
Emergency Phone	After-hours contact	Yes

Location

Field	Description	Public
Street Address	Physical location	Yes
City	City/town	Yes
Postal Code	ZIP/postal code	Yes
Country	Country	Yes
Map Coordinates	For directions feature	Yes (as map)

Uploading a Logo

To add or change your clinic logo:

1. Click Edit Profile
2. Click the logo upload area
3. Select an image file
4. Image is automatically cropped and optimized

:::tip Logo Guidelines

• Square format works best
• Minimum 200x200 pixels
• Supported formats: JPEG, PNG, WebP
• Keep file size under 5MB :::

Writing Your Description

A good clinic description includes:

• Types of services offered
• Specialties or focus areas
• Years of experience
• Unique features or equipment
• Languages spoken

Example:

Full-service veterinary clinic specializing in small animals since 2010. We offer comprehensive wellness exams, vaccinations, surgery, dental care, and emergency services. Our team speaks Albanian, English, and Italian.

Public Clinic Page

Your clinic has a public page at:

putra.al/public/clinics/[your-clinic-id]

What Visitors See

• Clinic name and logo
• Full description
• Contact information
• Operating hours
• Open/Closed status indicator
• Get Directions button
• Book Appointment action (for logged-in users)

Open/Closed Status

Putra automatically shows whether you're currently open based on your operating hours:

Status	Display
Open	Green "Open Now" badge
Closed	Red "Closed" badge
Opening Soon	Shows next opening time

Operating Hours

Setting Your Schedule

1. Go to Profile → Edit
2. Find the Operating Hours section
3. For each day of the week:
   • Toggle day on/off
   • Set opening time
   • Set closing time

Multiple Time Slots

For clinics with breaks (e.g., closed for lunch):

1. Enable the day
2. Add the morning slot (e.g., 8:00 - 12:00)
3. Add the afternoon slot (e.g., 14:00 - 18:00)

Special Hours

For holidays or special schedules:

• Update hours temporarily
• Add a note in your description
• Consider posting announcements

Clinic Settings

Access Settings in the sidebar for additional configuration.

General Settings

Setting	Description
Appointment Duration	Default length for bookings
Booking Lead Time	Minimum advance notice required
Max Advance Booking	How far ahead clients can book
Auto-Confirm	Automatically confirm appointments

Notification Settings

Configure how you receive notifications:

Notification	Options
New Appointments	Email, In-app, Both
Cancellations	Email, In-app, Both
Messages	Email, In-app, Both

Display Settings

Setting	Description
Public Profile	Enable/disable public visibility
Show on Map	Appear in nearby clinics search
Accept Online Booking	Allow appointment requests

Services Configuration

Adding Services

List the services your clinic offers:

1. Go to Settings → Services
2. Click Add Service
3. Enter:
   • Service name
   • Description
   • Category
   • Typical duration
   • Price range (optional)

Service Categories

Organize services by category:

• Wellness & Prevention
• Diagnostics
• Surgery
• Dental
• Emergency
• Specialty Care
• Other

Service Visibility

Choose which services appear on your public profile:

• Toggle visibility per service
• Reorder to prioritize important services

Directions Integration

How It Works

When visitors click Get Directions:

1. Their device opens the default maps app
2. Your clinic address is the destination
3. They get navigation from their current location

Ensuring Accuracy

For best results:

• Enter your exact street address
• Verify coordinates on the map preview
• Test the directions link yourself

Profile Best Practices

1. Complete all fields - Incomplete profiles rank lower in search
2. Use a professional logo - First impressions matter
3. Keep hours updated - Avoid frustrated clients arriving when closed
4. Write a compelling description - Highlight what makes you special
5. Respond promptly - Engagement shows you're active

Privacy Considerations

What's Public

• Clinic name and logo
• Contact information you provide
• Operating hours
• Services offered
• General location

What's Private

• Revenue and financial data
• Patient/client information
• Internal notes
• Staff details
• Business registration numbers

Making Changes

Edit Workflow

1. Click Edit on the profile page
2. Make your changes
3. Review the preview
4. Click Save Changes
5. Changes are live immediately

Reverting Changes

If you need to undo changes:

• No automatic version history
• Consider noting previous values before major changes
• Contact support if you need to recover information

Troubleshooting

Profile Not Showing

If your public profile isn't visible:

• Check that Public Profile is enabled in Settings
• Verify your clinic status is Approved
• Ensure you've completed required profile fields

Hours Showing Incorrectly

If your open/closed status is wrong:

• Verify your timezone setting
• Check for overlapping time slots
• Ensure days are properly enabled/disabled

Logo Not Uploading

If logo upload fails:

• Check file size (under 5MB)
• Use supported format (JPEG, PNG, WebP)
• Try a different browser
• Clear browser cache and retry

Next Steps

• Set up your appointment availability
• Start managing pet records
• Invite team members