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Frequently Asked Questions

Find answers to common questions about using Putra.

General Questions​

What is Putra?​

Putra is a comprehensive pet management platform designed for pet owners and veterinary clinics in Albania and beyond. It connects pet care with clinic management in one unified digital platform.

Is Putra free to use?​

Yes, Putra is free for both pet owners and veterinary clinics. There are no subscription fees or hidden costs to use the platform.

What languages does Putra support?​

Putra is available in six languages:

  • English
  • Albanian (Shqip)
  • Italian (Italiano)
  • German (Deutsch)
  • French (Français)
  • Chinese (中文)

How do I change my language?​

Click the language selector in the top navigation bar (or sidebar on mobile) and choose your preferred language. Your selection is saved automatically.

Is there a mobile app?​

Putra is a web-based platform that works great on mobile browsers. A native mobile app is planned for future release.

Account Questions​

How do I create an account?​

  1. Visit putra.al/register
  2. Choose Pet Owner or Veterinary Clinic
  3. Sign up with email/password or Google
  4. Complete your profile

I forgot my password. How do I reset it?​

  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email address
  4. Check your email for the reset link
  5. Create a new password

Can I use the same account for both pet owner and clinic?​

Your account type is determined at registration. If you need both:

  • Register as a clinic to manage your practice
  • You can also be a client at other clinics
  • Contact support for special arrangements

How do I delete my account?​

Contact support@putra.al to request account deletion. Note that this will remove all your data permanently.

Pet Owner Questions​

How many pets can I add?​

There is no limit to the number of pets you can register on Putra.

Can I share pet information with family members?​

Currently, each pet is linked to one account. Sharing features are planned for future updates. In the meantime, you can share digital pet cards which display key information.

How do I get a digital pet card?​

  1. Go to My Pets
  2. Select your pet
  3. Click Digital Card
  4. Configure which contact info to show
  5. Download or share the QR code

What happens to my pet's records if a clinic closes?​

Records you created remain in your account. Records created by clinics are preserved in your pet's history.

How do I report a lost pet?​

  1. Go to your pet's profile
  2. Click Edit
  3. Enable Declare as Lost
  4. Fill in details (last seen location, description)
  5. Choose to make it public
  6. Save

Can others see my pet's medical records?​

No. Your pet's medical records are private. Only you and clinics that treat your pet can see detailed health information. Public profiles (digital cards) show only basic information you choose to share.

Clinic Questions​

How long does clinic approval take?​

Most applications are reviewed within 1-3 business days. Complex applications or those requiring additional verification may take longer.

Why was my clinic application rejected?​

Common reasons include:

  • Incomplete information
  • Unable to verify the business
  • Not a legitimate veterinary practice
  • Duplicate application

Check your email for specific feedback and reapply with corrections.

How do I invite staff to my clinic?​

  1. Go to Members in your clinic dashboard
  2. Click Invite Member
  3. Enter their email and assign a role
  4. They'll receive an invitation email

What's the difference between Admin and Staff roles?​

  • Admin: Full access including billing, team management, and settings
  • Staff: Patient care access (appointments, records, prescriptions) without billing or management features

Can I manage multiple clinics?​

One account can be a member of multiple clinics if invited. However, creating multiple clinic applications from one account requires approval.

How do clients find my clinic?​

Your approved clinic appears:

  • On the Putra homepage Nearby Clinics section
  • In search results when clients book appointments
  • On your public profile page

Appointments​

How do I book an appointment?​

  1. Click Book Appointment in your dashboard
  2. Browse nearby clinics or search
  3. Select a clinic and available time
  4. Enter the reason for visit
  5. Submit the request

Can I cancel an appointment?​

Yes. Go to your appointment details and click Cancel. Try to cancel at least 24 hours in advance when possible.

Why is my appointment still "Requested"?​

The clinic needs to confirm your appointment. Most clinics confirm within a few hours. If it's been longer, contact the clinic directly.

Do I get reminders for appointments?​

Yes, Putra sends reminders:

  • When your appointment is confirmed
  • 24 hours before your appointment
  • On the day of your appointment

Privacy & Security​

How is my data protected?​

Putra uses:

  • Firebase Authentication for secure login
  • Encrypted data storage
  • Secure HTTPS connections
  • Role-based access controls

Who can see my information?​

  • Your profile: Only you and clinics you visit
  • Pet records: You and treating clinics
  • Public profiles: Only information you choose to share
  • Lost pet reports: Public if you enable it

Can I export my data?​

Contact support@putra.al to request a data export.

Is Putra GDPR compliant?​

Yes, Putra follows data protection principles and allows users to access, correct, and delete their data.

Technical Questions​

What browsers are supported?​

Putra works on all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

The site isn't loading properly. What should I do?​

Try these steps:

  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection
  5. Contact support if issues persist

I'm not receiving emails from Putra.​

  1. Check your spam/junk folder
  2. Add noreply@putra.al to your contacts
  3. Verify your email address is correct
  4. Contact support if still not receiving

Can I use Putra offline?​

Putra requires an internet connection for most features. Some data may be cached for viewing, but actions like booking appointments require connectivity.

Support​

How do I contact support?​

How do I report a bug?​

Email support@putra.al with:

  • Description of the issue
  • Steps to reproduce
  • Browser and device information
  • Screenshots if helpful

How do I suggest a feature?​

We welcome feedback! Email your suggestions to support@putra.al.

Didn't find your answer?​

Contact us at support@putra.al and we'll help you out.